Customer Engineer

About Nokia

At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

About Network Infrastructure

Our Network Infrastructure business group (NI) includes IP, optical and network automation technologies and related services sold to our communication service provider customers as well as adjacent markets including webscale companies and enterprises. Our comprehensive wide area networking (WAN) solutions enable our customers to build and operate automated, secure, and high-performance networks at massive scale – helping to interconnect people and things from any broadband access modality to – and among - edge clouds, central clouds, the Internet, and other services and data centers.

Job Description

As part of the IP Routing team in Korea, an IP Customer Engineer should have deep knowledge on IP/MPLS technology with greater focus on Nokia Service Router products, have the ability to execute complex and specialized demos/troubleshooting for Korea customers, be able to demonstrate technical leadership and act as IP CE by providing technical guidance and coaching other business partner engineers.

Job Responsibilities

The role requires to perform the following skills and activities:

• Analyze customer’s requirement for BMT/PoC/Demo/Verification test etc.
• Set up and lead them with high-level technical experience.
• Understand field problems/issues and be able to translate them into technical requirements with English.
• Understand and articulate field problems/issues and services at all levels to TEC (Technical Engineering Center)
• Have better communication ability and negotiate things among customers, corporate and the field.
• Create, present and document technical concept/problem/issue

Qualifications

• At least 7 years of experience in IP network
• Experienced in testing IP network of aggregation and access for fixed or mobile operators
• Deep knowledge of technology like OSPF/ISIS, BGP, Multicast, QoS, IP/MPLS (L2/L3 VPN)
• Experienced in handling traffic generator e.g. Spirent or IXIA Test generator
• Good communication and negotiation skills to manage customers, business partners and TEC
• Fluency in both Korean and English languages is required
• Linux operation experience would be an added as advantage

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.