Customer Delivery Manager
Mission:
Accountable for delivering the entire operational and project customer scope – products and services - to the customer within the assigned area of responsibility (one/ multiple BL responsibilities or remote services).
Main responsibilities on E2E planning and management of financial and operational performance
Ensures project management based on PMI principles and in full alignment with Nokia MoM and applicable BL guidelines
Summary of key activities:
Customer Relationship Management
Managing financial and non-financial Performance
Contribution to Service Business/Solution Creation
Project Management Planning
Monitoring and Controlling Project Execution
Updating the Project Management Plan
Risk and Opportunity Management
Stakeholder Management
Leading the Project Team
Closure and handovers**
Key Performance Indicators:
Customer Loyalty Index
Gross Margin GM
Additional Project KPIs:
Project Asset Rotation Days PARD
Project Cost Adherence PCA
Operational non-financial KPIs