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General Management
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NSW Nokia Software
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1800000AZG Requisition #
Thanks for your interest in the Care Market Head - China position. Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.

 

Key Responsibilities / Functions:

 

          Work closely with NSW GBC head for the market to drive Care revenue/margins

          Provide pre-sales support and ensure proper Care scoping & pricing to meet the support requirements

          Provide governance and participate in LOA/exception approval process to protect Care business

          Support with Care contract negotiation, ensure support coverage and drive on time renewals

          Manage Care contract deliverables through a team of Care PM, CTCA/ CSE  in market

          Engage with MN Care team on X BG  contract and ensure revenue & cost is captured properly.

          Be the single point of contact within the market for any  escalation on Care related issues

          Drive adoption of care processes in the market and ensure smooth handoff from delivery to Care.

          Conduct periodic Care  QBR with customers  & explore upsell opportunities

 

 

 

Required Qualifications: (Education, Technical Skills/Knowledge)

 

·         BS Technical Degree mandatory

·         10 years minimal experience in sales, customer support or service delivery function

·         3 year minimal experience in people management function

·         Strong software services selling skills, including extensive experience calling on key executives in large accounts

·         Strong commercial skills with proven experience in contract negotiation

 

Desired Qualifications: (Education, Technical Skills/Knowledge)

 

·         MBA or a business degree

·         15 years minimal experience in Telco or IT industry selling software and services. function

·         5 year minimal experience in services management function

·         Proven experience in value selling.

·         Multilingual

 

Ideal Candidate Profile

 

·         You are responsive & are passionate about driving customer success

·         You bring a high level of energy and ability to manage difficult customer situation

·         You can work independently, takes initiative to get things done.

·         You can work well with local & remote team, effectively manage virtual teams

·         You can collaborate and work well with teams across org boundaries

·         You have ability to think transformational & influence others on innovative ideas

·         You have strong communication & people skills

·         You have high degree of adaptability and ability to learn new skills

 

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