AVA Support Engineer

Applicants should have: 

• 3 years+ working on a customer facing support role focusing on system/data integration, development or implementation of enterprise and/or cloud software;

• Working knowledge of Agile Software development methodologies;

• Experience of working with SMACK stack on a public cloud environment;

• Exposure to platforms built on Python, Java, Scala and Go;

• Excellent presentation, networking and communication skills (especially in a multicultural environment).Act as expert engineer, leading technical knowledge and training team members;

• Lead resolution of technical issues, incident troubleshooting and root cause analysis;

• Advanced troubleshooting, including working directly with cloud and development teams to identify root causes and apply corrective actions;

• Mobility between support, integration and deployment functions (being expert, will be more used for advanced tasks, and less for regular ticket solving);

• Act as a technical focal-point for other teams, having also development and cloud skills.

Qualifications: